A mover company is responsible for organizing and managing the transportation of goods. They can offer truck, air, or ocean freight transportation services. They may also provide storage. They can also offer insurance coverage, such as Released Value Protection.
It is important to research a moving company before hiring them. Check their licenses and insurance coverage before you sign a contract.
Licensed and insured
A moving company that is licensed and insured means they will offer you a higher level of service. Generally, they will be able to provide you with insurance for your items during the move and reimburse you if anything is lost or damaged. However, this is not always the case – so ask questions!
A legitimate moving company will be registered with the Department of Transportation and have a USDOT number. You can use this to check their fleet size, safety history and more. In addition, they should also carry workers’ compensation insurance and public liability coverage.
A reputable mover will be able to provide you with a Certificate of Insurance (COI) upon request. This is especially important if you are moving to or from an apartment building or condo. Many property and building management companies require COIs before allowing movers to access their elevators during moves. Getting this information upfront will save you time and stress in the long run.
Reputation
The reputation of a moving company is an important factor in determining the quality of their services. A good reputation can help to attract more customers and increase sales, while a bad one can damage the company’s business. When choosing a mover, make sure to check the company’s reputation by reviewing customer feedback and checking its membership with professional organizations such as AMSA or BBB.
A first mover is a company that gains a competitive advantage by introducing a new product or service to the market before its competitors. This provides the company with time to establish strong brand recognition and customer loyalty. First movers also have the benefit of being able to set market prices for their products.
Reputation is a ubiquitous, spontaneous, and highly efficient mechanism of social control, and is the subject of research in many disciplines, including social, management, and technological sciences. Its influence extends from individual-level settings, such as markets and friendships, to supra-individual levels, such as firms, institutions, communities, and nations.
Insurance coverage
Before choosing a mover company, verify their insurance coverage. Ask them to provide you with a copy of their insurance policy and what it covers. Ensure that they have general liability insurance, worker’s compensation, commercial auto insurance and specialty item insurance, if necessary. Also, make sure they can offer you storage insurance and services such as packing, disassembly and reassembly of furniture, and specialized items.
Under federal regulations, all interstate movers are required to offer two levels of valuation coverage. The most basic option is called Released Value Protection, which provides bare minimum coverage of no more than 60 cents per pound per article. Full-replacement value protection is more expensive, but it offers much more comprehensive coverage. Some movers offer this coverage directly, while others sell it through third parties. Make sure you get a breakdown of the policies and all terms and conditions before signing a contract.
Customer service
Customer service is one of the most important aspects of a mover company. It should always be attentive and flexible, allowing customers to change their plans on the fly. This will make the moving process as stress-free as possible.
It is also important to follow up with customers after the move is completed. This shows that the moving company cares about their clients’ satisfaction, and it will help them to recommend the services to others. It is also important to keep an eye on complaints and provide a quick resolution.
Customer feedback is a great way to improve customer service. By using CRM software, moving companies can gather feedback from their customers and identify recurring patterns in their comments and complaints. This will allow them to improve their processes and service offerings. Moving companies that provide excellent customer service are more likely to stay in business. This is because their customers will be more loyal to them.
Fairprice Movers
245 McEvoy St, San Jose, CA 95126
(408) 213-8139